case studies

TELSTRACLEAR

Norcross were appointed to provide print management for all of the Business and Residential marketing work for TelstraClear. TelstraClear had been using a variety of print brokers and design agencies. The bulk of the printed stock was being stored and distributed from TelstraClear's Head Office. TelstraClear had experienced challenges with obsolescence and wastage of their ever-changing service and product offerings.

Decreased supplier numbers and reduced document flow through TelstraClear's systems ensured that TelstraClear realised significant hard and soft cost savings.

With the Norcross system, TelstraClear received a more focused service with key account management from Norcross interacting with their design agencies, handling all of the printing from disc stage right through to production, storage, distribution and reporting. Stock turns have been optimised as to the economies of scale in run quantities and unit costs.

Norcross were successful in obtaining the balance of the TelstraClear account including all of the general office stationery, letterheads etc. after tendering against 28 other companies.

The system was then automated utilising e://volution E-Business Limited’s e-procurement tool called Siteworks. TelstraClear's various fulfillment partners were also bought online to procure product. This has resulted in even further processing efficiencies. Norcross perform quarterly review meetings with TelstraClear to report progress, measure key performance indicators and discuss general operating efficiencies.

We catalogue all of their printed items to enable the branches to draw stock on a 'just in time' basis. We provide management reporting online real time highlighting of stock movement by product, by branch, by dollar value and stock trends.

SOUTHERN CROSS HEALTHCARE

PROJECT OBJECTIVES

Reduce costs by consolidating our suppliers to gain efficiencies and savings.

Establish a more user friendly procurement process that could be easily accessed by all staff and which offered a better quality and range of service.

Manage our print to ensure brand protection, quality controls and stock levels.

Utilise technology to overcome productivity issues and reduce costs around a non-core part of our business.

PROJECT VISION AND SCOPE

Establish a flexible electronic procurement model for purchasing of office products, print related products that is friendly for all throughout Southern Cross and can form the basis for future procurement of other products and services To Outsource management of our Print and Logistics to an external supplier(s) to enable consolidations of suppliers and realise substantial costs savings for the organisation.

PROJECT RECOMMENDATION AND OUTCOMES

Norcross was selected to audit the print procurement requirements for Southern Cross Healthcare.

The recommendations, including the e-procurement system e://volution were implemented within National Office and the main sales branches on 20th September 2000

PROJECT SAVINGS

• Fulltime Salaries
• Warehouse storage Ccosts
• Reduction in frieght costs
• Print savings in excess of 20%
• Reduction on margins of office product items

Contact: Paul Regtien – Marketing Manager