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customer satisfaction survey


Your Details
 
Your Name:
Company Name:
Job Role:
Email Address:

Note: If a part of this survey or a question does not apply to you please leave it and go onwards.

Account Management
How do we rate?
(Please click the circle that applies on each line)
Excellent
.....
Poor
7
6
5
4
3
2
1
Account Manager easily contacted
Level of enthusiasm
Overall support provided by Account Manager
Regularity of contact
Account Manager is proactive bringing new ideas to improve business
Access to all levels of company management

Do you have any additional comments on your Account Manager?

Communications
How do we rate?
Excellent
.....
Poor
7
6
5
4
3
2
1
Promptness of answering
communication
Ability to locate correct person
in reasonable time
Ability to contact a secondary person
if the main contact is unavailable
Reports are accurate and timely

Do you have any additional comments on communication?

Quoting
How do we rate?
Excellent
.....
Poor
7
6
5
4
3
2
1
Promptness of quotations being provided
Accuracy of quotes vs brief

Do you have any additional comments on Quoting?

Customer Support.
How do we rate?
Excellent
.....
Poor
7
6
5
4
3
2
1
Overall support by customer support
Notification of any anticipated delays
Ability to answer queries

Do you have any additional comments on customer support?

Administration.
How do we rate?
Excellent
.....
Poor
7
6
5
4
3
2
1
Accuracy of invoicing
Efficiency in dealing with account queries
Speed in which invoices are received
after delivery

Do you have any additional comments on administration?

Print Quality
How do we rate?
Excellent
.....
Poor
7
6
5
4
3
2
1
Overall workmanship
Corporate identity consistency
Work delivered correctly

Do you have any additional comments on print quality?

Delivery
How do we rate?
Excellent
.....
Poor
7
6
5
4
3
2
1
Flexibility to accept delivery dates
Delivered on time
Attitude of delivery person
Quality of packaging

Do you have any additional comments on delivery?

Errors/Issues
In the last 12 months have you had what you would consider any big errors or issues occur?

Yes
No

If yes, please rate how you feel they were resolved?

Very Well
.....
     Poorly  
7
6
5
4
3
2
1

Freeform Feedback

What is the best part of dealing with the Norcross Printing Group?

What are the areas you think could be improved upon?
 

General
How do we rate?
Excellent
.....
Poor
7
6
5
4
3
2
1
Technical support is provided
Norcross are proactive and enthusiastic
All service levels are above expectation

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